On Wednesday Singapore Airlines CEO issued a public apology after one passenger died and about 70 others were injured due to turbulence on a flight from London to Singapore.
Goh Choon Phong said in a video message that ‘They were very sorry for the traumatic experience that everyone on board the flight, SQ321, went through on Tuesday’.
A Singapore Airlines flight operating from London to Singapore, encountered extreme turbulence at an altitude of 37,000 feet. The Boeing 777-300ER plane was carrying 211 passengers and 18 crew members.
Some tallies of the injured differed as the airline said 18 were hospitalised and 12 were being treated in hospitals, while Samitivej Hospital said it was treating 71 passengers.
Phong said, ‘On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased. We are very sorry for the traumatic experience that everyone on board SQ321 went through’.
He added that Singapore Airlines is committed to provide all the necessary support and help to the passengers and crew members who were on board SQ321. He also said that they are also fully cooperating with the authorities on the investigations.
‘A relief flight with 143 of the SQ321 passengers and crew members, who were able to travel reached Singapore this morning. Another 79 passengers and six crew members from SQ321, including those receiving medical care and their family members who were on the flight, remain in Bangkok’, said Phong.
Phong added, ‘Please be assured that Singapore Airlines is here to help and support you during this difficult time’.
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